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T&M Cleaning Services London

List of Our Terms and Conditions

  1. T&M Cleaning Services strives to match the Client’s required needs when introducing a Cleaner for a specific day, time, or any type of service that T&M provides.
  2. T&M Cleaning Services will introduce a new Cleaner as a replacement within a one-week period if the originally introduced regular domestic Cleaner is not available for a specific reason. All efforts will be made to ensure that an immediate replacement is arranged to continue weekly or bi-weekly services.
  3. T&M will maintain proper communication between both the Cleaner and the Client to ensure that the quality of the services is carried out. Clients can contact T&M at any point in time for any cleaning advice or assistance required.
  4. The Client agrees that the price they have been quoted does not include anything apart from cleaning and labour, as detailed before assigning T&M Cleaning Services as the provider. Should the Client require any further services or change properties, a discussion with T&M is necessary. If additional services or cleaning materials are agreed upon, a new quote will be provided for the new scope of service that needs to be performed.

Services

Domestic Cleaning
One-Off Cleaning
Spring Cleaning
End of Tenancy Cleaning
After Builder Cleaning
Deep Cleaning
Carpet and Upholstery Cleaning
Gutter Cleaning
Roof Cleaning
Pressure Washing

Booking and Confirmation
  1. At the time the booking is made, the other party will need to provide T&M with a precise description of the property, including size, state, and condition, so that an accurate quotation can be given by our admin team over the phone, by email, or through our website automated system.

Prices

All prices are quoted after a consultation over the phone or by email. They are based on the questions asked by T&M and the answers given by the other party. If we find, upon arrival at the property, that the answers given are not correct, this will result in an extra charge, following our price guide. A formal email or phone call will be applied to discuss this.

If the service is cancelled by the other party on the day the Cleaning Technicians have arrived on the premises, and the information that was given to our admin team by the Client does not match the information we have, or the other party has on record, and if the Client does not wish to proceed or pay the additional charges and wants to cancel the service, a cancellation fee of the other party’s Booking Deposit will be applied for a call-out charge and Breach of Contract due to cancelling the service and giving T&M inaccurate or untruthful information during our telephone conversation or by the original email booking confirmation.

If the Client decides not to proceed with the service due to the price increase, and the price needs to be adjusted accordingly due to additional cleaning charges, following our price guide, and the Client decides not to proceed with the service, the other party’s Booking Deposit will be liquidated.

T&M Cleaning Services could terminate the service with no further obligations due to abusive behaviour, untruthful information, or being misled by the other party regarding their scope of work. A call-out charge will be applied depending on the deposit amount of the service.

  1. Estimates of time for completing a job are based on the average time it takes to clean a property of a similar size to that of the Client’s. Flexibility in relation to time is required on the Client’s part. It must be noted that End of Tenancy cleans, Deep Cleans, or other services may take longer to complete due to longer intervals between cleaning sessions, the number and type of cleaning tasks required, and the property size, state, and condition, when compared to regular maintenance and cleaning of the same property on a regular basis.
  2. We request our Clients to allow T&M to take pictures or videos of the property before and after the service, so that T&M can ensure our standardisation of the services is maintained and provided correctly, unless the Client explicitly withdraws permission in writing or over the phone.
  3. Each Cleaner carries out the requested work for the Client during the agreed day and time.
  4. If payment is not made on the day the service is completed and remains unpaid after 30 days of invoice, then the account will be passed to our debt collection agency. You agree, as part of this contract, to pay any sum which represents our reasonable costs in collecting the outstanding amounts.
  5. The customer understands that any late payments may be subject to additional charges.
  6. The customer may not withhold any part of the agreed price unless agreed in writing by both parties.
  7. If the customer is not completely satisfied with a cleaning job, they must inform T&M within the 48-hour period and provide us with evidence in the form of videos or photos. T&M Cleaning Services will re-clean any areas and items free of charge to the customer’s satisfaction, as long as it is possible to do so. Therefore, the customer must allow the Cleaner to return to the property within a reasonable time period.
  8. A re-clean will be subject to an additional charge of at least £60 if the re-clean was due to no fault of T&M Cleaning Services upon completion of their original service.
  9. The customer agrees to provide access to hot water and electricity at all times while the services are being completed.
  10. The customer agrees to be on time on the day of booking or completion and to provide easy access to, or lock up at, the property where the cleaning service will take place. Failure to do so will result in additional charges being applied, depending on the duration of the waiting time period.
  11. Prices may vary depending on size, state and condition, congestion charge, and parking for the vehicle.
  12. The minimum call-out charge for carpet or upholstery cleaning is £90.
  13. A Booking Deposit of 30% is required for each service that is above £80.
  14. Payments are due at the time the service is completed.
  15. If collection of keys is required from a location outside the postcode area, an additional charge will be applied.
Damages
  1. Any damages must be reported to T&M within 24 hours. Any damages reported after this time will not be considered.
  2. It is the Client’s responsibility to inform T&M of any furniture and other items that are not secured in the property. We will not be held responsible for items falling down due to not being secured correctly, including picture frames, mirrors, curtain railings, furniture, or any other items.

Booking Cancellations and Booking Deposits

  1. If the Client decides that they want to reschedule or cancel the service, 48 hours’ notice needs to be given from the day the service is being performed. The Client needs to inform the T&M admin team by email between both parties or through a verbal conversation over the phone regarding an update between both parties. Failure to do so will result in the Booking Deposit of the service being consumed if the other party fails to cancel the service or reschedule within the 48-hour notice period.

This message is directly from the Company’s Director’s Desk. If you have any queries or complaints regarding our support and services, please feel free to reach out to us at michael@tandmclean.co.uk.

We are a fully licensed and insured registered professional cleaning service company.

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