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Terms&Conditions

Home Terms&Conditions

T&M Cleaning Services London – List of our Terms and Conditions

  1. T&M Cleaning Services strives to match the requested needs of the Clients when introducing a Cleaner for day, time and type of work that is required.

  2. T&M Cleaning Services will introduce within a one-week period a new Cleaner as a replacement if the originally introduced Cleaner is not available for a specific reason. All efforts will be made to ensure an immediate replacement is arranged.
  3. We will maintain a proper communication between both the cleaners and clinets to ensure that the quality of the services is carried out. Clients can contact us at any point of time for any cleaning advice or assistance required.

  4. The Client agrees that the price they have been quoted does not include anything apart from cleaning labour as detailed before signing up for T&M Cleaning services. Should the Client require any further services a discussion with us is necessary and if additional services or cleaning materials are agreed upon, a new quote will be provided.

  5. Any of our services that we provide

    DOMESTIC CLEANING- SPRING CLEANING/END OF TENANCY CLEANING/CARPET CLEANING……

    Prices – All prices quoted after a consultation over the phone or email, are based on the questions asked, and the answers given, if we find the answers given are not correct, this will increase in extra charges followed by our price guide.
    If the service is being canceled on the day cleaners have arrived on purmises and the information that was given two our admin team by client does not match the information we have on record and Client does not want proceed or pay additional charges and wants to cancel a cancelation Fee of your Booking Deposit will be applied depending on Service for call out charge and breach of contract due to untruthful information given by clients and If client decides not to proceed with Service do to the price increase and the price needs to be adjusted accordingly do to additional Cleaning Charges followed by our price guide and client decides not to proceed with Service.

  6. Estimates of time for completing a job are based on average time it takes to clean a property of similar size to that of the Client’s, and flexibility in relation to time is required on the Client’s part. It must be noted that one-off cleans may take longer to complete due to longer intervals between cleaning sessions, number and type of cleaning tasks required, when compared to the regular maintenance cleaning of the same property.

  7. We request our clients to allow us to take pictures or videos of the property (before & after) so that we can ensure our standardization of the services is maintained and provided correctly. Unless the Client explicitly withdraws permission in writing or over call.

  8. Each Cleaner carries out the requested work for the Client during the agreed day and time.

  9. If payment is not made after 30 days of invoice, then the account will be passed to our debt collection agency. You agree as part of this contract to pay any sum which represents our reasonable costs in collecting the outstanding amounts.

  10. The customer understands that any ‘late payments’ may be subject to additional charges.

  11. The customer may not withhold any part of the agreed price, unless agreed by   writing from both parties.

  12. If the customer is not completely satisfied with a cleaning job they must inform us within the 48 hour period and provide us with evidence videos or photos,T&M Cleaning Services will re-clean any areas and items free of charge to customer’s satisfaction as long as it is possible to do so.Therefore the customer must allow the cleaner to return to the property within a reasonable time period.

  13. A re-clean will be subject to an additional charge of at least £60 if the re-clean was due to no fault of T&M Cleaning Services upon Completion of their service.

  14. Booking and Confirmation:

    At the time the booking is made, you will need to provide us with a precise description of the property so that an accurate quotation is given by our admin team over the phone or in our website  Automative system.

  15. The customer agrees to provide access to hot water and electricity at all times while services being completed.

  16. The customer agrees to be on time for the day on Booking or  completion and gives easy access or lock up at the property where the cleaning service will take place, failure to do so additional charges must be applied depending on the Duration Waiting Time of Period.

  17. Prices may vary on size and condition-Conjunction charge and parking for vehicle.

  18. Minimum call out charge for carpet or upholstery Clean £60.

  19. Booking deposit of 30% is required  for each service that is above £80

    Payments are due at the time service is completed.

  20. If collection of keys is required from a location outside the postcode area additional charge will be applied.

  21. Damages – Any damages must be reported to us within 24 hours, any damages reported after this time will not be considered.

  22. It is the clients responsibility to inform us of any furniture and other items that are not secured in the property, we will not be held responsible for items falling down due to not being secured correctly: Picture frames, Curtain poles  Or any other ETC.

  23. Booking cancelations and booking deposits if the client decides that he wants to reschedule or cancel service a 48 hour notice needs to be given from the day service is bein performed client needs to inform the Admin team by Email between both parties or a Verbal conversation with our admin team over the phone for an update between both parties failure to do so the booking Deposit of Customer will be consumed if he fails to cancel service or reschedule within the 48 hour period notice.

This message is directly from the Company’s Directors desk. If you have any queries or complaints regarding our support and services please feel free to reach out to us at (michael@tandmclean.co.uk) We are a fully licensed and insured registered professional cleaning service company in London, England and our customer satisfaction is our top most priority.